Delivery Details
At The Basket Company, we’re here to help your delivery go smoothly. From the moment you place your order to the moment your beautiful basket arrives at your door, we take the utmost care to ensure every step is seamless, reliable and thoughtfully handled. Whether you’re sending a gift or treating yourself, you’ll find everything you need to know about our delivery services right here, including estimated timescales, packaging information, courier options and answers to all your frequently asked questions.
Standard Delivery Options
UK mainland (inc: Isle of Wight) – 3 to 7 business days *
£5.95 (Order value up to £75)
£7.95 (Order value over £75 up to £150)
Free (Order value over £150)
Highlands & Islands (inc: N. Ireland, Isle of Man) – 3 to 9 business days *
£5.95 (Order value up to £20)
£14.95 (Order value over £20)
Channel Islands – 3 to 9 business days *
£14.95
Please note: Highlands & Islands is just a generic term we use that refer to the postcode areas that our couriers charge us extra due to distance. See list of postcodes below that come within this service.
Highlands & Islands - AB31-38, AB41-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-17, PA20-78, PH15-50, ZE1-3.
Northern Ireland, Isle of Man, Isles of Scilly.
* Business day - excludes weekends and public holidays
Next Day & Express Options
Next Day – order before 2pm (UK mainland only) *
£9.95
Next Day before 12pm – order before 2pm (UK mainland only) *
£14.95
Next Day before 10:30am – order before 2pm (UK mainland only) *
£16.95
Saturday – order before 2pm (UK mainland only) **
£14.95
Saturday before 12pm – order before 2pm (UK mainland only) **
£18.95
Saturday before 10:30am – order before 2pm (UK mainland only) **
£22.95
* Business day – excludes weekends and public holidays
** For Saturday delivery, orders can be placed any day, but must be placed before 2pm on Friday
For any delivery queries, whether it’s timings, tracking, or special instructions, our helpful team is just a phone call away on 01202 422600, or you can email us at enquiries@thebasketcompany.com and we’ll be happy to assist.
Returning something? It’s easy. Just visit our Returns page for all the information you need.
How long will my delivery take?
Your basket will usually arrive within 3–5 working days with our standard delivery. Express delivery options are available if you need it a little faster. Please see the information above for more details.
How much does delivery cost?
Prices start from £5.95 to UK mainland. Please see the information above to find out how much our various delivery options cost.
Do you offer Next Day or Express Delivery?
Yes, we do offer Next Day and Express Delivery options. Please see the information above for more details.
Do you deliver to the Republic of Ireland?
Unfortunately, we don’t currently deliver directly to the Republic of Ireland. However, many of our ROI customers successfully use forwarding services like AddressPal to receive their parcels. As long as your order is delivered to a UK or Northern Ireland address, we’re happy to send it. Please note that AddressPal may apply customs charges to some deliveries and you will need to set up your own account, as we don’t have any direct involvement with their service.
Do you offer international delivery?
Not just yet, but we’re working on it. International delivery is something we hope to offer in the near future.
Can I choose a delivery date that suits me?
Yes! If you’d like your parcel delivered on a specific weekday when you know you’ll be home, just give us a call and we’ll be happy to arrange that for you. If you need your items urgently, we also offer Next Day and Saturday delivery options, simply select your preferred service at the checkout.
Can I request a specific timeslot?
We’re unable to guarantee a specific delivery time. However, at checkout, you can choose either a Pre-10:30am or Pre-12:00pm delivery upgrade. Many of our couriers also provide a 1-hour delivery window via text message on the morning of delivery, so you’ll know when to expect your basket.
Can I change my delivery address after placing an order?
If your parcel hasn’t left our warehouse yet, we may still be able to update your delivery address. Please contact our customer service team as soon as possible on 01202 422600, and we’ll do our best to help.
Can I leave delivery instructions?
Absolutely! There’s a box at checkout where you can leave any instructions to help the courier find a safe place or trusted neighbour.
Will I need to sign for my delivery?
Yes, if you’re home at the time of delivery, the courier will ask for a signature. If you're not going to be in, you can leave specific delivery instructions during checkout, such as “Leave in porch if out” or “Leave with neighbour”. Otherwise, the courier will most likely take the parcel back to the depot.
What happens if I am not in when my basket arrives?
If no one is available to accept your delivery, our couriers will usually try to leave the parcel in a safe place or attempt redelivery on the next working day. However, some couriers may only attempt delivery once before taking the parcel to your local Post Office for collection. If you think you might not be home, we recommend leaving clear delivery instructions at checkout. That way, we can send your order with a courier that best suits your needs.
How can I track my parcel?
Once your parcel is dispatched and assigned to a courier, you'll receive an email or text message with your tracking details. If you don’t receive this, feel free to give us a call, we’re happy to help!
What should I do if my delivery hasn't arrived?
We’re sorry your delivery hasn’t arrived yet. Please call our customer service team on 01202 422600 or email us on enquiries@thebasketcompany.com and we’ll help you track it down as quickly as possible.
How do I return my basket?
Please visit our Returns page for all the information you need.
