Call Us: 01202 422600 - Monday-Friday: 9am-5pm

FAQs

Q. How are your measurements grouped?
A. Our measurements are in the order of Length, Width and Height. Measurements given are in centimetres and are taken from the outside edge of the basket. Because our products are hand crafted please allow a variation of +/- 5% on the sizes given. If you require specific sizes then please contact us and we'll do our best to make sure you get the size you want.

Q. Can I track my order?
A. Please contact us and we will be able to advise you about what stage of delivery your parcel is at.

Q. How long will my order take to arrive?
A. Please refer to delivery details

Q. How do I cancel my order?
A. Orders can be cancelled providing they have not yet been dispatched. Please contact us as soon as you know you want to cancel to avoid your order being dispatched.

Q. How do I go about returning my order?
A. Please see our returns policy page

Q. The item I would like to purchase is out of stock. When will it be back in stock again?
A.
Usually most of our products are back in stock within 2 weeks, however if you would like a more specific date please contact us for a restock date. We recommend placing a pre-order over the phone to ensure that your baskets are automatically allocated to you as soon as they come back into stock with us. We wouldn't want you to miss out as some baskets are so popular that they sell out before they come back into stock! 

Q. Do you offer discounts for bulk or trade orders?
A. If you are purchasing for a business or just require a high volume of baskets then please contact us and we will be happy to quote you a discounted price.

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