Returns Made Easy

We’re sorry your basket wasn’t quite the perfect fit. Here's how to send it back to us for a refund...

1. Fill out the returns slip on the bottom of your delivery note and include it in the parcel.

2. Return your item/s to: The Basket Company, Unit 15, Endeavour Business Park, Crow Arch Lane, Ringwood, Hampshire, BH24 1SF.

3. You’ll need to cover return postage. We recommend using a tracked service, as we can’t be responsible for any parcels lost in transit.

4. Prefer a DPD return? We can provide a DPD drop-off return label (as a printable PDF or QR code), or even arrange for DPD collection from your address. Please note that these services comes with an additional cost. Just contact us for more details and to arrange your return.

All returned items must be in their original condition, unused, unmarked and suitable for resale.

If you’d like to exchange your item, we can collect the original parcel when we deliver your replacement. Just get in touch and we’ll guide you through the process and any costs involved.

All returned items must be in their original condition, unused, unmarked and suitable for resale.

We’re truly sorry if something’s gone wrong with your order. Whether it’s the wrong item, a fault, or transit damage, please contact us. We’ll make it right, personally and promptly.

Can I return or exchange an item?
Of course, that’s no problem. You’ll need to notify us of a return within 7 days of receiving your order and return the item(s) to us within 30 days.

How do I return a basket?
Returns are easy. Please refer to the 'How to Return an Item for a Refund' information above. 

How long does it take to process a refund?
Refunds are processed within 7 days of us receiving your returned item(s), although it’s often much quicker. We’ll notify you as soon as your refund has been issued.

Who is responsible for paying for the returns postage?
Returns postage is the responsibility of the customer, unless the item is damaged or faulty. Please contact us for more information. 

What if my basket arrives damaged or faulty?
We're so sorry to hear that your basket has arrived damaged or faulty. Please contact us as soon as possible and our friendly team will make it right for you promptly.

Any other questions? For more help and advice, please refer to our FAQ's page or contact us.

If you have any other questions about returning an item, we’re happy to help. Just contact us and we’ll guide you through.